Amaravati: Chief Minister YS Jagan Mohan Reddy directed the officials to work out ways to improve the functioning of the Spandana scheme by improving the skills of the staff and taking a constructive approach in dealing with public grievances.
During a review meeting of the Spandana program held here on Monday, the chief minister told senior officials that no complaint was left unaddressed and no complaint should be left unaddressed.
He suggested that a mechanism comprising the CMO and senior officials should be developed to effectively address complaints and resolve issues raised by people at the earliest.
He directed the officials to analyze the present functioning of Spandana at a micro level and formulate an action plan to improve its functioning to ensure more effective redressal of grievances to the satisfaction of the people.
Officials should also look into the various response systems in vogue in other states and adopt best practices in our Spandana mechanism to serve people better, he suggested.